JOB TITLE: Aging Services Certified Ombudsman
MINIMUM QUALIFICATIONS: Associate’s Degree in Human Service or related field and one year experience working with the elderly or people with disabilities preferred. A combination of higher education and experience may be used.
Background check and pre-employment drug test required. Must be able to pass Ombudsman training and certification process when offered by State. Ability to work well with the elderly, family members, and other staff. Ability to maintain strict confidentiality. Ability to communicate clearly and effectively, both orally and in writing. Valid driver’s license. Considerable travel required.
DUTIES AND RESPONSIBILITIES: Visit long-term care facilities (Nursing Homes, Critical Access Hospitals and Assisted Living Facilities) on a monthly basis and attend resident council meetings when possible. (Occasionally, additional or more frequent visits are required. ) Establish and maintain a working, proactive relationship with administrative and direct care staff in facilities. Receive, investigate, and work to resolve complaints pertaining to the health, safety, welfare, and rights of residents. Prepare and submit written reports on investigations to the State Ombudsman in a timely manner. Communicate with state surveyors as to problem areas, as well as attending annual exit surveys when possible. Follow established procedures to safeguard the confidentiality of clients. Conduct staff in-service presentations – research, write and prepare staff in-service training sessions dealing with the elderly and long-term care and answer questions from staff at close of session. Conduct community group education activities, including an annual presentation to the County Councils on Aging in the counties in the service delivery area.
HOURS: Part-time position working 24 hours per week.
PAY: $15.10 per hour to start. WAGE/BENEFITS: $15.10 per hour to start. Benefits include health insurance, vacation, sick leave, holidays.